We have some contacts that have not imported the telephone numbers/emails yet these are on sims, would be useful to know what field are use for the import | Voters

We have some contacts that have not imported the telephone numbers/emails yet these are on sims, would be useful to know what field are use for the import

Alison Fletcher

November 11, 2025

Connie @ VenturEd Solutions

Hi Alison Fletcher  I can see that Joe from our Support team responded to your request on 19th November.
We always welcome your feedback, as it helps shape our product roadmap.
For anyone who has commented or upvoted but only interacted with the Product Roadmap, please use the Teachers2Parents Support Portal for assistance. You can submit a ticket by selecting the nine-dot menu at the top right of the screen.
This is the best way to ensure you receive the help you need.

Temi at VenturEd Solutions

Hello Alison Fletcher and Mark Stephenson, I sincerely apologise for the difficulties you’ve experienced. Our support team has now been informed and someone will be in touch with you shortly.

If you encounter any further issues, please remember that you can access our support portal directly from the T2P application by clicking the nine-dot icon at the top right of your screen (Here's the link to a guide: https://support.eduspot.co.uk/guide/ventured-solutions-support-portal/). From there, you can raise cases which will be picked up by the support team.

Mark Stephenson

They are pulling a lot more information than they used to. There clearly is an issue with primary contacts who have court orders/or who are not mother or father. I have a pupil whos grandmother is primary contact and has a court order and it is not being imported from SIMS. I've unticked the court order box and still no data is being pulled. It's infuriating

Connie @ VenturEd Solutions

Hi Mark Stephenson, 
Yes, you’re correct that more data is available than before. However, we need to ensure you’re accessing the data you require.
I can see that your colleague, Julie B, interacted with our Support team last week. It doesn’t appear that the query was the same as yours. To make sure you receive the assistance you need, please submit a ticket via the nine-dot menu in Teachers2Parents.
I’m part of the Product team and always available to assist Support when needed. However, I believe this can be resolved through Support and does not need to be added to the “Up for Consideration” items that Product reviews to inform the roadmap.
Thank you for engaging with our roadmap last week, your feedback is always valuable to us.