On the previous system, staff could select whether a message went to Priority 1, or Priority 2 who we manually added to the system.

Following your setup guide video, we set up some students with priority override for selected students so both Priority 1 and Priority 2 contacts receive updates. However, because the system currently lacks an ad-hoc override feature, every communication sent to these pupils automatically goes to both parents.

There are frequent scenarios—particularly involving sensitive pupil information or separated families—where staff need to send a private email or SMS to just one parent.

Requested Functionality:

Please consider adding an ad-hoc contact selection toggle on the messaging screen, allowing staff to easily select or deselect specific contacts prior to sending individual messages.