Length of tokens
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Julia Finlow
Hi, great new platform - loving the look of it! BUT, tokens are unnecessarily long, when you are trying to squeeze messages into 160 characters. For example, 'studentforename' could simply be 'name'. I haven't been able to migrate across some of my old templates, as they are now too long. Thanks.
Nita at VenturEd Solutions
Hello Julia,
Thank you so much for your feedback—we’re really glad to hear you’re enjoying the new platform!
Regarding your question about tokens: tokens initially reserve space based on their character length. For example, “StudentForename” reserves 15 characters when creating a message.
However, the actual character count is recalculated when the message is sent—so if the child’s name is only 8 characters long, that’s the number used in the final calculation.
We appreciate your input and are actively exploring ways to shorten token names to make this process more efficient.
Thanks again!
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Susan Trett
Nita at VenturEd Solutions do we need to change all our current templates for new tokens. Currently they all have #name