Admin of contacts
a
admin
Following the recent T2P upgrade, we are experiencing significant issues that are severely impacting the operational running of the school:
Several teacher accounts have not migrated correctly, resulting in missing profiles and emails.
Teachers are unable to log in, and we cannot send invites to those affected.
Parent information has not fully transferred, and there is no option to edit details.
Parents are unable to access SchoolMoney since the upgrade.
These problems were flagged a week prior to the upgrade, but unfortunately, no response was received. The situation is now critical as it affects communication with staff and parents and disrupts essential processes.
Could you please advise on an immediate resolution or provide a timeline for fixing these issues? We would appreciate urgent assistance to restore functionality as soon as possible.
Connie @ VenturEd Solutions
Hello, I can see that you raised a support case on 19th November regarding your message above. That was absolutely the right step, and the support team will be in touch with you.
On 17th November, support sent an email with additional information that may be helpful based on what you reported. For your convenience, here is the link to the support article:
https://support.eduspot.co.uk/support-article/t2pupgrade/
As you’ve shared this support case on the Product Roadmap, we (Product) are ready to assist when/if appropriate.
If anyone who has upvoted this item has not yet raised a support ticket, please do so via the Teachers2Parents support portal. You can submit a ticket by selecting the nine-dot menu at the top right-hand side of the screen.
Maureen Murtagh, please see this, too.
M
Maureen Murtagh
I would be interested to know - was there any resolution to this problem which was reported 2 days ago - as we are in the same situation.
Temi at VenturEd Solutions
I sincerely apologise for the difficulties you’ve experienced with the new system. Our support team has now been informed and someone will be in touch with you shortly.
If you encounter any further issues, please remember that you can access our support portal directly from the T2P application by clicking the nine-dot icon at the top right of your screen (Here's the link to a guide: https://support.eduspot.co.uk/guide/ventured-solutions-support-portal/). From there, you can raise cases which will be picked up by the support team.