Additional contacts
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Gemma Johnson
On the previous system, we had the option to create an additional contact for pupils, such as foster carers (who do not have PR and don't pull through from MIS), estranged parents etc which would then allow us to add the class and year group information. This meant that the additional contacts never missed a message. That option no longer appears to be available, making it very easy for human error as not all members of staff will remember who has an additional contact. This is a poor feature and very disappointing as it is creating a lot more work in an already very busy environment.
Nita at VenturEd Solutions
Thank you for your query.
We’re currently working on an exciting update that will remove the need to use the "OTHER" category when adding contacts. With this new functionality, you'll be able to add contacts for children under the appropriate categories with ease.
As part of this update, contacts will be clearly highlighted—yellow for newly added contacts and red for those with restrictions—making it easier to identify important details at a glance. We’re also introducing a search feature to help you find contacts quickly.
We’ll notify you as soon as this update is live!
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Peter Myers
This is critical for all the non "standard" families we serve.
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Susan Trett
Any idea on timescale for this to be live?
Nita at VenturEd Solutions
Hello Gemma and Susan,
Thank you for your patience. I’d like to begin by apologising for the temporary unavailability of the additional contact functionality. We’re pleased to inform you that this functionality is now in production. Once it goes live, you will receive a notification through this platform.
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Susan Trett
I agree with Gemma - this is a much needed facility