Changelog
Follow up on the latest improvements and updates.
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new
Engagement
Eduspot
Teachers2Parents
Introducing rewards and recognition e-cards: Celebrate student success and strengthen parental engagement
Schools can now send personalised digital recognition cards directly to parents, making positive communication more meaningful and memorable while strengthening parental engagement.
What's New?
Rewards and Recognition (eCards) are now available within the email composer of Teachers2Parents. With eCards, schools can celebrate achievements, recognise attendance, reward positive behaviour, and mark important milestones, helping to strengthen connections between home and school.
A range of eCard templates are available to support different events, and each card can be personalised using message tokens.
How it works
Click here to watch a demo
- Select an eCard template to attach to an email when composing a message.
- Personalisation tokens automatically populate student information, allowing cards to be sent to multiple students at once.
- The completed eCard is attached to the email and delivered directly to parents.
- For parents using the Eduspot app, the message is delivered via push notification and the eCard can be viewed directly within the app.
Key Benefits:
- Increase parental engagement through positive and meaningful communication
- Celebrate student achievements, effort, attendance, and milestones with ease
- Save time with ready to use templates and automatic student data population
- Reduce printing costs by sending digital recognition cards
new
improved
Engagement
Teachers2Parents
Easily filter through your contact list with the new multi-sort function in Teachers2Parents
Managing contact lists in Teachers2Parents is now easier. The new multi-sort function makes it possible to sort contacts more efficiently using multiple criteria at the same time, making it quicker to find and organise contacts.
What's New?
Using this function allows Groups and Contacts to be sorted using multiple sorting criteria simultaneously, rather than sorting one after the other.
The multi-sort function can be used in message draft when selecting recipients and in the contact management section of Teachers2Parents.
For example, you can sort contacts by Year and then by Forename, helping you organise and manage contact lists more effectively.
NB:
It can be turned off at any time using the toggle button and easily turned back on whenever needed.
See how it works
- Watch a demo using this link Key Benefits
- Find relevant contacts and groups more quickly
- Reduce time spent repeatedly changing sort options
- Improve efficiency when working with large contact list
new
Engagement
Groupcall
Teachers2Parents
Teachers2Parents can now translate incoming parent messages.
Schools can now translate incoming messages into English directly from the message thread. This help staff better understand and respond to communications from families who speak English as an additional language.
PS: Outgoing messages cannot currently be translated. This feature is however available in Groupcall.
Key Benefit(s)
- Improve communication with families who speak English as an additional language
- Help staff quickly understand incoming messages without needing external translation tools
- Support stronger engagement between schools and parents
- Save time when reviewing and responding to messages
How it works
When a parent sends a message in another language, the incoming message can be translated into English within the message thread making it easier for school staff to understand the content and continue the conversation.
new
Engagement
Groupcall
Teachers2Parents
Schools can now identify and prioritise urgent and safeguarding related messages with the new AI powered Sentiment Triage function in T2P and Groupcall.
Incoming messages on Groupcall and Teachers2Parents now have an AI powered Sentiment Triage function, helping schools identify parent communications that may require urgent attention or safeguarding review so staff can prioritise important messages more efficiently.
What's New?
- AI automatically reviews incoming parent messages and identifies those that may be Urgent or Safeguarding related.
- A dedicated safeguarding workflow allows staff to review, manage and escalate flagged messages.
- Explanation views provide context on why a message has been flagged.
- Actions such as forwarding and acknowledgements are automatically tracked.
- Staff can record safeguarding notes and contextual information against flagged messages.
- Designated Safeguarding Leads (DSLs) are prioritised within safeguarding workflows.
- DSLs can override AI decisions or manually raise concerns when required.
- Full safeguarding history records reviews, forwards, acknowledgements, overrides and dismissals.
- Schools can create custom watch phrases that the system will automatically flag.
Watch the demos:
Key Benefits
- Identify potentially urgent concerns more quickly.
- Reduce the need for manual monitoring of incoming messages.
- Support consistent safeguarding processes across school teams.
- Improve accountability with a clear audit trail of actions taken.
- Help ensure concerns are routed to the appropriate staff promptly.
Important:
- The safeguarding flag is a signal, not a determination. AI helps identify messages that may require attention based on set watch phrases but does not make safeguarding decisions. All safeguarding decisions remain the responsibility of trained school staff.
- AI does not replace safeguarding processes, access student records, train on school data or retain message content after processing.
- The function must be enabled by an Admin before it can be used.
How it works
- AI reviews incoming parent messages and highlights those that may require urgent attention or indicate a safeguarding concern.
- Staff can review the explanation provided, add notes, forward concerns and record actions taken.
- DSLs can review, override or manually raise safeguarding concerns where appropriate.
- All activity is recorded to provide a complete safeguarding history.
Watch the demos:
new
Engagement
Payments
Groupcall
SchoolMoney
Teachers2Parents
Greater visibility of school engagement for trust leaders and local authorities with the new school-wide Performance Hub.
The new Performance Hub for Multi Academy Trusts and Local Authorities is now available. It provides a single view of communications and payments trends across schools, using data already available to help flag issues, recommend actions, and provide a platform for comparison.
NB: This feature is available for trusts and local authorities with schools using VenturEd Solutions communications and payments products.
What's New?
The MAT/LA Performance Hub brings together insights from existing communications and payments data into a single dashboard, helping leaders understand how schools are performing across their organisation.
The hub provides visibility into:
- Eduspot app adoption across schools
- Parent engagement and communication reach
- Payment completion and outstanding balances
- Areas of operational risk, with recommendations to address them
- Performance trends over time
- A compare feature to compare performance between schools
Click Here to watch the demo
Key Benefits
- Get a single source of truth
- Monitor financial exposure, debt and overdue balances
- Make evidence-based decisions with confidence
- Detect potential issues earlier with clear risk indicators
- Compare schools across a trust or local authority to identify which schools may need additional support
Click Here to watch the demo
new
Engagement
Groupcall
Teachers2Parents
Optimise parental engagement through actionable insights with the new Performance Hub
The
Performance Hub
was built to support our school community to optimise parental engagement, using evidence drawn from existing communication data and turning insight into action that drives impact.What’s New?
The Performance Hub is now available in
Groupcall
and Teachers2Parents
, bringing together communication performance insights and actionable steps in one central place. 
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It includes:
- Delivery rate insights across core communication channels
- Favourite actions to pin commonly used tasks for faster access
- Quick actions tailored to the user logged in, providing personalised shortcuts to frequently performed tasks
- Today at a glance view to surface important actions such as reviewing messages, checking delivery summaries and improving contact data accuracy
- Channel insights for the last 30 days, including app adoption, messaging channel data and a breakdown of message delivery reporting
- Messaging analytics over a rolling six month period across SMS, email and push, including delivery rate, messages sent, delivered and units used.
Key Benefits
- Make confident decisions about how to communicate with parents
- Spot delivery issues early and take action to improve outcomes
- Improve visibility of communication spend and engagement patterns
- Identify opportunities to save money through increased adoption of the Eduspot App
- Move beyond static reporting to usable insight that improves parental engagement outcomes
How it works
The Performance Hub uses existing communications usage data across to present clear insights into delivery, engagement and channel usage.
Schools can review performance trends, see app adoption and channel patterns, identify where data quality may be affecting delivery and take practical steps such as improving contact data accuracy and promoting app use.
Click Here to watch a demo of the Performance Hub on Teachers2Parents
Click Here to watch a demo of the Performance Hub on Groupcall
new
Engagement
Teachers2Parents
In product support now available in Teachers2Parents
Support is now available directly within Teachers2Parents, making it quicker and easier to get help when it is needed.
What’s New?
An AI powered support chatbot has been added to the Teachers2Parents platform, giving users fast access to the support knowledge base directly within the product. The chatbot uses AI to surface the most relevant answers and share helpful links to support resources.
Key Benefit(s)
- Faster access to trusted support information
- Quick answers without leaving the platform
- Helpful links to relevant support resources
- Reduced need to raise support tickets
How it works
- Open the support chatbot in Teachers2Parents using the chat icon in the top right menu
- You will need to accept the privacy and cookies policies before you can proceed
- Ask a question by typing it in the chat box
- The chatbot uses AI to return the most relevant response from the support knowledge base and shares helpful links to related resources where available
Click Here to watch a demo.
new
improved
Engagement
Teachers2Parents
Save character limits with the updated shorter 'student forename' token
A new message token has been introduced to reduce SMS character usage, following customer feedback.
What’s New?
- The Student Forename Shortmerge token($sfname$)has been added.
- It inserts the student’s forename in the same way as the existing Student Forename token, while using fewer characters.
Key benefit(s)
- Uses fewer SMS characters
- Helps messages stay within character limits
- More flexibility when composing SMS messages
How it works
- When creating an SMS, select the Student Forename Short token ($sfname$) as seen in the image below.
Note:
Existing templates will continue to use the longer student forename token. If required, templates can be updated to use the new shorter token. This does not affect how the token works.Thank you to everyone who submitted and upvoted this request.
new
Engagement
Teachers2Parents
Edit parent & staff contact details instantly in T2P
Its now easier to fix incorrect or missing parent and staff contact details directly in T2P! This function ensures important messages reach the right people especially when timing matters most.
Important!
All changes are temporary and reset automatically on the next MIS sync or CSV upload.
What’s New?
- A new Edit button within Contact Details for both parent and staff contacts
- Any user with Contacts permission can update details
- Real‑time editing of email addresses and mobile numbers
- Built‑in validation ensures at least one valid contact method is always present
- Fully supports Welsh language settings as well
Key Benefits
This update gives schools:
- The ability to instantly correct incorrect or missing parent contact details
- Confidence to respond quickly to safeguarding or time‑critical situations
- Improved reliability for attendance, behaviour and emergency follow‑ups
- Reduced reliance on MIS teams or support tickets for small fixes
- Peace of mind that MIS remains the long‑term source of truth
How It Works
Click Here to watch a demo video or follow the steps below.
1. Select the contacts menu option in T2P
2. Select 'Students' or 'Staff'
3. Click on the contact you want to edit to open contact details
4. Once opened, click on the Edit button to update the mobile number or email address
5. Save the changes (at least one field must contain a valid contact method)
new
Teachers2Parents
Xporter Portal
Xporter
Onboarding non MIS schools seamlessly
Non MIS schools can now be invited and set up to use T2P through the standard authorisation flow, making it possible for more schools to begin using the platform without relying on an MIS integration.
What's new?
Non MIS schools can now complete the same invitation and authorisation steps as MIS connected schools. Previously, this process was only fully supported for schools with an MIS integration. With this update, non MIS schools can be invited, authenticated and set up to share data through CSV upload without needing an MIS connection.
Key benefits:
- Opens T2P to schools that do not use a Management Information System
- Removes onboarding barriers and supports a wider range of school setups
- Ensures CSV data is validated and synchronised to provide a consistent data experience
- Uses a single, simplified onboarding process for all schools
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